YOU’VE RIGHT TO CHANGE YOUR MIND

We all do it, We buy something we wish and then we relieze that it’s not required.

Our 7 days return policy starts on the day after you receive the order.

Its simple to return the order which is not required by you. You just have to follow the steps:

The item is only returned if you have not opened it and it seems like original.

Please ensure that when you receive the medicine, you donot open the seal or damage it  or remove any tag present on it. Only then you will be able to return it.

RECEIVED THE WRONG ITEM

We apologize if you received a wrong item from our side. That’s not a common thing or we take a full responsibility to change that item.

If you wanted to return or replace that item. Please make sure that the item you received it not be damaged when you return it from your side.

ITEMS THAT ARE DAMAGED OR FAULTED

We really apologize if you received a item that is damaged or faulty. If that happens, we ensure you to return it as soon as possible.

If you received an item which is not ordered by you or a wrong medicine from our side please contact us as soon as possible and tell us what you found that is faulty. We will then try to solve it or tell what you have to do.

DIDN’T RECEIVED YOUR ITEM

Please accept our apology if you have not received your item ; we would like to resolve the issue as quickly as possible for you are very important for us and we donot want to disappoint you.

To receive a refund or a replacement, you must inform us that you have not received the requested/ordered item within 10 days from the day on which you received an email from us confirming that the item had been dispatched.

HOW YOU CAN RETURN YOUR ITEM TO US

Contact us via call, email or whatsapp. Inform our customer service team about your order number, the item you want to return along with the reason for return. Our Customer Service team will confirm the address you need to return the item to. Please pack the item securely and include your order number, name, and address in the package.

Please obtain a proof of postage from the Post Office when you send your item to us. Proof of postage does not cost anything without it; however, we may not be able to process your refund or replacement in the rare event that your item is lost in transit.

If you request a replacement and the product is no longer available, we will process the refund back to the original account you used to purchase the item.

Any item you have accepted and then return is your responsibility untill it reaches our warehouse. Please, be ensured that you send your item back to us using a delivery service that insures you for the value of the goods.

WHAT WE’LL DO NEXT

All products returned to us are checked by our Returns Department.

If you are entitled to a refund then we will refund the price of your item (including the cost of delivery).

Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.

We will refund the original account you used to purchase the item.

RETURN OF REPLACEMENT GOODS

If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.

COST OF RETURNING ITEMS

Please note that we can only refund the postage costs for returning an item where:

• we sent you the wrong item, or
• the item is damaged or faulty; or
• where you are returning a substitute or replacement item which you do not want to keep.
• We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

SHIPPING & DELIVERY

All orders will be shipped within 48 hours (in most cases) via our courier partners. Personalized Packs are tailored to your needs. It may take between 5-7 business days to dispatch your order with Personalized Pack.

Please be advised that shipments are not sent out on Saturdays, Sundays or any Holidays.

COMPLAINTS

If you are not satisfied with the way in which we have handled the return or replacement of any item, we apologize. We want to resolve the matter. Please contact our customer service representatives, at health@trayiayurveda.org.in.